Hype Insight Refund Policy

Last Updated: [01/02/2025]

At Hype Insight, we are committed to delivering high-quality digital marketing  and advertising services that drive measurable results for your business. Our team of experts works diligently to create, optimize, and manage ad campaigns tailored to your goals.

However, we understand that circumstances may arise where you may need to request a refund. Please review our policy below.

1. Refund Eligibility

We offer a 7-day refund period from the date of your initial payment if:

- You have not yet received any ad strategy, campaign setup, or ad creatives from our team.
- Your campaign has not been launched.
- You have experienced an issue on our end that prevents us from delivering the agreed service.
- Once we begin work on your campaign (including research, strategy, ad creation, or launch), refunds will not be granted.

2. Non-Refundable Services

The following are non-refundable:

- Any fees for services already rendered (including but not limited to consultation, strategy development, ad creation, and campaign setup).
- Ad spend paid directly to Facebook, Instagram, or any other platform.
- Subscription fees for ongoing ad management after the refund window has closed.

3. Cancellations

You may cancel your subscription at any time. Upon cancellation, services will continue until the end of your current billing cycle. No prorated refunds will be issued for unused days.

4. Refund Processing

If your refund request is approved:

- Refunds will be processed within 7-10 business days to your original payment method.
- Any applicable transaction fees from the payment processor may be deducted from the refund amount.

5. Contact Us

For refund requests or any concerns regarding our policy, please reach out to application@hypeinsight.com. We are happy to assist you in finding the best solution for your business.